FAQ

Frequently Asked Questions

Need help with an order? This page covers answers to the questions customers ask us most often.

If your question is not answered below, contact our customer support team at support@thecraftedpicks.com. When contacting us about an existing purchase, please include your Order Number and the email address used to place the order so we can assist you more efficiently.

Ordering & Payments

How can I use a discount code?

You can enter an eligible promotional code during checkout, whether you choose PayPal or a debit/credit card.

Follow these steps:

  1. Choose the item you would like to purchase and select “Add to Cart.”

  2. Open your cart and select “PAY WITH DEBIT/CREDIT CARD” to continue to checkout. This checkout process can be used for both PayPal and card payments.

If you are shopping on a mobile device:
Tap “Show order summary” to display the discount-code field, then enter your code.

If you are shopping on a desktop computer:
Enter your promotional code in the discount field located on the right-hand side of the checkout page.

  1. Apply the discount and proceed with payment using PayPal or your debit/credit card information.

Which payment methods are available?

We support several commonly used and secure payment methods, including:

  • PayPal

  • Visa

  • MasterCard

  • American Express (AE)

  • Diner’s Club

  • Most major debit and credit cards

  • Apple Pay

  • Google Pay

What does shipping cost?

Standard worldwide shipping is generally USD $5.99.

Shipping charges may differ depending on the destination or any promotional offer available at the time of purchase. Your final shipping fee will always be shown at checkout before you complete payment.

Shipping & Delivery

Do you deliver internationally?

Yes. We offer worldwide shipping.

Because we operate with fulfillment facilities in multiple locations, your order may be dispatched from the closest available warehouse that has your item in stock. This helps our logistics team route orders as efficiently as possible.

When should I expect my order?

After your order has been processed and shipped, estimated delivery is approximately 10–20 business days.

Where can I track my shipment?

When your package leaves our fulfillment facility, we will send you a shipping confirmation email containing your tracking number.

You can enter that tracking number into a universal parcel-tracking service such as 17TRACK (17track.net) to follow your shipment.

Why has my tracking status not changed?

Tracking information does not always update immediately.

After receiving your shipping confirmation, please allow approximately 24–48 hours for the carrier’s tracking system to display new information.

It is also common for tracking to remain unchanged for several days while a package is moving between carrier facilities or transit hubs.

Why did only part of my order arrive?

Orders containing several products may sometimes be divided into multiple shipments.

This can happen when products are stocked at different fulfillment centers. Sending the items separately may allow them to reach you sooner rather than waiting for the entire order to be consolidated.

Each shipment will have its own tracking number, and the relevant tracking information will be sent to your email.

Order Modifications & Cancellations

Can I update my shipping address, name, or phone number?

Changes to shipping information must be requested as quickly as possible.

Please email support@thecraftedpicks.com immediately and use the subject line:

“Urgent: Address Change”

Please provide:

  • Your Order Number (for example: 071SHOP-112938)

  • The email address associated with your order

  • The full and corrected shipping information

We will make every reasonable effort to update the information if your order has not yet been processed.

Once a package has already been shipped, we can no longer change its delivery information. In that situation, we recommend contacting the shipping carrier directly to determine whether they can assist.

Can I change the size, color, quantity, or product in my order?

Product changes are also time-sensitive.

Please contact support@thecraftedpicks.com as soon as possible and use the subject line:

“Urgent: Order Change”

Your message should include:

  • Your Order Number (for example: 071SHOP-112938)

  • The email address used for your order

  • A clear explanation of the change you are requesting

We can only modify an order before it enters the fulfillment process. Because orders may move into fulfillment quickly, the available modification period can be very limited.

Is it possible to cancel my order?

An order may be canceled if it has not yet been dispatched.

Please be aware that a small handling charge may apply to the cancellation.

Once an order has already shipped, we are unable to cancel it.

Post-Delivery Issues

My product arrived damaged. What should I do?

We are sorry your order arrived in that condition.

Please contact us at support@thecraftedpicks.com and provide the information below so our support team can review the issue:

  • Your Order Number (for example: 071SHOP-112938)

  • The email address associated with your order

  • Clear photos or a video showing the damaged product

  • A photo clearly showing the shipping label on the parcel

Once we receive this information, we will assist you with the next steps.

What should I do if my product appears defective or has a quality problem?

Product quality is important to us, and we are sorry if the item you received does not meet the expected standard.

Please email support@thecraftedpicks.com with:

  • Your Order Number (for example: 071SHOP-112938)

  • The email address associated with your order

  • A clear explanation of the problem

  • Photos or a short video that clearly shows the defect or quality issue

Our support team will review the information and help resolve the matter.

What if I received the wrong product or something is missing?

We apologize if your order was packed incorrectly.

Please email support@thecraftedpicks.com and include:

  • Your Order Number (for example: 071SHOP-112938)

  • The email address associated with the order

  • A photo or video of any incorrect product you received, or a list identifying the item(s) that are missing

Providing these details will help us verify the issue and assist you more efficiently.

Account & Communication

I never received my order confirmation. What should I do?

Start by checking your spam, junk, or promotional email folders, as automated order confirmations can occasionally be filtered there.

If you still cannot locate the message, email us at support@thecraftedpicks.com and provide the email address you believe was used during checkout.

We will help locate your order and resend the confirmation when possible.

I still have not received a tracking number. What should I do?

Tracking information is normally emailed approximately 1–2 business days after your order has been processed.

If more time has passed, first check your spam or junk folder to make sure the shipping email was not filtered.

If you still cannot find it, contact support@thecraftedpicks.com and our support team can check the status of your order.